The check-in and check-out flows exist to ensure that you were on site for the Session and that you left after a reasonable amount of time, which helps us argue in your favor in case a dispute arises with either the Merchant or the Client.
In addition to that, it guarantees you to receive compensation if anything prevents you from proceeding with the Session on the Merchant side, such as a refusal, a closed door or a staff issue.
Before the Session
30 minutes before the Session starts:
- The check-in opens and the Project page will adapt accordingly
- You’ll receive a text message and an email to remind you to check-in on arrival
- Every on-site contact will receive a 6-digit code that they’ll give you when you are on site
Case 1 - The location is open
- Ask the on-site contact to give you the 6-digit code
- Open the Project page, hit “Start the Session” and enter the code in the popup
- If you’ve entered the right code, you’ll be able to move forward and the check out state will be available for you to complete the Session once you are done.
- If the on-site contact doesn’t have the 6-digit code
- Open the Project page, hit “Start the Session” and “I don’t have the code” in the popup
- You’ll be able to upload a photo of the location’s storefront in order to confirm your presence on site
- You’ll be able to move forward and the check out state will be available for you to complete the Session once you are done.
Case 2 - There is an issue on-site with the location
- Open the Project page, hit “Start the Session” and “I don’t have the code” in the popup
- You’ll be able to upload a photo of the location’s storefront in order to confirm your presence on site
- You’ll be able to move forward and report the issue with the location
Case 3 - You have a problem and can’t make it to the Session
- Open the Project page, hit “Report a Problem” and choose the reason why you are not able to attend the Session
- If you have agreed with the Merchant to reschedule the Session, hit “Reschedule”, and pick the new agreed date
- If for any reason, there won’t be a rescheduling, pick “Cancel Session” and you’ll be unassigned
After the check-in
Once the check-in has been completed, you’ll be able to either:
- Proceed with the Session and mark it as completed
- Report an issue with the Merchant
- Report an issue on your side
Case 1 - You complete the Session without issue
Once you are done with the Session, just hit “Mark Session as completed” and confirm.
You will then be able to upload the photos you’ve taken and/or leave a review.
Remember you are expected to deliver the photos by the end of the day.
Case 2 - There was an issue on the Merchant side
If you arrive on-site and find that the location is closed, the Merchant refuses to do the Project or anything related to the Merchant that prevents you from proceeding with the Session, you’ll be able to report it by hitting “Report a Problem”.
Depending on the issue, you’ll either be able to Reschedule the Session or Cancel it, and you will receive the corresponding compensation.
Case 3 - There was an issue on your side
In the unfortunate case where you would have an issue on-site, with your equipment for example, and cannot proceed with the Session, you can also report it by hitting “Report a Problem”.
In case you agreed with the Merchant to just reschedule the Session, do so by hitting “Reschedule” and picking a new date. Otherwise, you can Cancel the Session.
Do not abuse this feature, as rescheduling or canceling a Session late will affect your rating negatively.
What happens if you don’t check-in / check-out
As mentioned in the introduction of this article, if you miss the check-in and check-out, you risk losing your compensation if an issue arises, and negatively impact your rating.
In addition to that, we have automatic processes in place that will cancel the Sessions at the end of the day.
Case 1 - You didn’t check-in
If you haven’t performed the check-in by the end of the current day, the Session will be canceled and we will have to consider that you didn’t show up, which will affect your rating negatively.
In case you forgot to check-in when you arrive on site, you will be able to do it later during the day, but make sure you either have the validation code or a photo of the storefront, otherwise you will have to contact the Customer Support.
Case 2 - You didn’t check-out
If you haven’t performed the check-out by the end of the current day, the Session will be canceled and we will have to consider that you didn’t show up, which will affect your rating negatively.
In case you forgot to check-out at the end of the Session, you will be able to do it later during the day.
Case 3 - You didn’t upload your photos
If you haven’t uploaded your photos by the end of the day, our Customer Support team will be notified and your rating will be negatively affected.
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