Reporting a Contact No-Show

If you have arrived on-site but cannot proceed with the project, please follow the steps below to report a no-show correctly.

Steps to Report a No-Show

1. Check in first 
   You must check in to confirm that you are on-site before reporting a no-show. Learn how to Check in and Out of Projects

2. Tap “Report a No-Show”
    Select the option directly from your session.

   

3. Select a reason
   Indicate what prevented the photoshoot from taking place. This step is mandatory.
   
4. (Optional) Add context
   You may provide additional details in the free-text field to help the team better understand the situation.
   
5. Confirm your report 
   Tick the confirmation box to finalize your no-show report.

What happens next?

• The session is immediately closed.
• The project is put on hold.
• The client is notified and will decide whether to cancel or reschedule.
• The Support team may contact you if additional details are required.

⚠️ Important: Reporting a no-show is final and cannot be undone.

Compensation

If the no-show is confirmed by the internal team, the compensation fee will be added to your current invoice.

For more information, please refer to the Compensation Policy.