Juliette
Articles
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Receiving the images
When your photoshoot has been organized with one of our partners, the pictures are directly delivered to them via their interface 48 hours after the assignment took place. The delivery time for vi...
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The Image Creator doesn’t show up
If the photographer doesn’t show up on the day of the appointment, you can contact us through the dedicated form available on the Help Center’s home page. We will do everything we can to contact t...
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Contacting the Image Creator
The Image Creator in charge of carrying out your assignment will contact you within 48 hours to schedule an appointment, unless the date is already provided. If needed, you can contact us through...
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The conditions for a good photo session
Everything must be ready when the photographers arrive, so that they can quickly begin their installation and start the job. For instance, the dishes must be prepared in advance if it is a culinar...
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Change photoshoot information
You can contact our team through the dedicated form available on the Help Center’s home page to: Change the address if it is incorrect Change the date of your shoot (up to 24 hours prior to the ...
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Ordering a Photoshoot
When you organize a photoshoot in your establishment through a company with whom we work, your orders can either be placed by the company itself, or directly by you with a link the company will hav...
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All about the guidelines
Before the photoshoot, we will send you an email with a link to a charter with guidelines specific to each assignment.It contains all the essential information and things to do to make sure the pho...
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Contact us
If you were not able to find the answer you were looking for, contact us through the dedicated form available on the Help Center’s home page: the OCUS team will come back to you within 3 hours fro...
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The pack is not correct
Do you want more photos than offered in the package? We invite you to contact your partner directly as partners are the only ones able to review your request. If they accept, then the package will ...
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How do I get additional media or media replacement?
The number of shots delivered depends on how many you initially ordered. You cannot request additional media after delivery. Guidelines are set with our teams to ensure that your order is respecte...