Juliette
Articles
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Retrieving past invoices
Past invoices from the previous platform can be retrieved on your side.Reminder: past invoices from the previous platform will not be migrated to the new one.Make sure to collect all necessary docu...
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Modification of billing information
As a freelancer, your legal status and information may change throughout the years. To reflect those changes, your account allows you to update your billing information directly. What can you chang...
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Invoicing
What Does the Invoice Include?⚠️ Reminder: For a project to appear on an invoice, it must be fully validated (meaning OCUS has delivered the media to the client). To understand how validation fits ...
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Choosing the photos prior to delivery
Yes it is possible, and we even recommend it! We strongly recommend you to be there during the job so that you can guide the photographer and then select some photos with him.Our team will take car...
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Receiving the images
When your photoshoot has been organized with one of our partners, the pictures are directly delivered to them via their interface 48 hours after the assignment took place. The delivery time for vi...
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The Image Creator doesn’t show up
If the photographer doesn’t show up on the day of the appointment, you can contact us through the dedicated form available on the Help Center’s home page. We will do everything we can to contact t...
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Contacting the Image Creator
The Image Creator in charge of carrying out your assignment will contact you within 48 hours to schedule an appointment, unless the date is already provided. If needed, you can contact us through...
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The conditions for a good photo session
Everything must be ready when the photographers arrive, so that they can quickly begin their installation and start the job. For instance, the dishes must be prepared in advance if it is a culinar...
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Change photoshoot information
You can contact our team through the dedicated form available on the Help Center’s home page to: Change the address if it is incorrect Change the date of your shoot (up to 24 hours prior to the ...
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Ordering a Photoshoot
When you organize a photoshoot in your establishment through a company with whom we work, your orders can either be placed by the company itself, or directly by you with a link the company will hav...