DoorDash "At-Home" Projects – Voucher Guidelines

For DoorDash "At-Home projects", your food order is fully covered using a voucher provided directly on your project page.

⚠️ Important

If you have any issues with your voucher:

• ❌ Do NOT place the order
• ❌ Do NOT pay out of pocket

👉 You will still receive your remuneration as usual.
👉 All issues are handled internally by OCUS.

What the voucher covers:

• Food cost
• Delivery fees
• Taxes

👉 You should never be charged.
If any amount appears → stop and contact Support.

How the voucher works:

• Single-use
• Linked to one specific project
• Time-limited (expires within 24–48h)

⚠️ It must only be used for the assigned project.

When and where to find it:

Your voucher will appear:

⏱️ 2 hours before your scheduled session time
⏱️ In your project description

What you must do:

• Order only the listed items
• Use the voucher on your project page
• Make sure the voucher is not applied to personal orders

What you must NOT do:

🚫 Use the voucher for personal purchases

🚫 Use it on another project

🚫 Pay out of pocket if it doesn’t work
​

👉 OCUS does not reimburse personal expenses

❌ Common issues

1. Voucher not visible

• Check if you are within 2 hours before your session
• If yes:
  • Do not order
  • Contact Support with:
    • Project ID
    • Screenshot of the voucher

2. Voucher not working or insufficient

• Do not place the order
• Do not pay the difference

👉 The issue will be handled internally with DoorDash.

3. Order canceled after voucher use

• No action required
  👉 OCUS will review and resolve the situation.

4. Voucher used by mistake (personal use)

• Contact OCU Support immediately
• The amount may be deducted
• No new voucher will be issued

📌 Key takeaway

👉 If something is wrong: stop and contact OCUS Support.
Never pay or proceed on your own.